Highlighted Customer facing scenarios for Beta1

§ Incident Management – With customizable queues, technicians can use ITIL-based incident forms to record, triage, and diagnose issues for resolution.
§ Self service portal – An intuitive, self service portal enables end users to submit tickets, check status, search for knowledge, and request software through provisioning workflows.
§ Change Management – Service Manager includes a collection of change templates and provides a flexible review process to take change requests from submission through approval.
§ Asset Management – Users can synchronize inventory from SMS 2003 SP3 and also create and dispose of assets.
§ Knowledge-driven support – IT technicians can author, view, publish and rate knowledge articles all integrated with Word 2007 and SharePoint 2007.
§ SML-based CMDB – Bringing together information from SMS 2003 SP3 and Active Directory (limited to users), Service Manager includes a CMDB with relationships between hardware, software, and users.
§ Data warehouse – SQL-based reporting infrastructure with six sample reports for incident, change, and asset data.
§ Scalability – In Beta 1, Service Manager will offer limited scale targets supporting 100 Active Directory users and inventory of 250 computers from SMS.
§ Administration – Wizards for configuring solutions and connectors including Active Directory and SMS 2003 SP3.
§ Distributed installation
§ Queues and notification workflows across all solution packs

En esta versión beta podemos obtener la informacion de lo siguiente:

  • Product documentation
  • Beta Guide walkthrough of 50 different scenarios
  • Quick Start Guide for setup and configuration of Service Manager
  • SDK download including sample Solution Packs and preliminary authoring guide
  • 2 VPC images and a working demo environment pre-installed
  • A getting started video highlighting various product features

Esta beta se encuentra disponible en MSDN Downloads.

Saludos. Roberto Di’Lello.

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By Roberto Di Lello

Hola, soy Roberto Di Lello trabajo como Consultor Senior en Infraestructura, especializado en Tecnologias Microsoft con mas de 25 años en la industria. He sido galardonado como MS-MVP en Active Directory-Enterprise Mobility por 10 años, y actualmente soy MVP Windows Insider, ademas de poseer otras certificaciones de Microsoft. He trabajado en distintos projectos que involucran Migraciones, Implementaciones, y soporte de Active Directory y Microsoft Exchange, y en los ultimos años me he desempeñado armando equipos de trabajo para diferentes paises y areas de sistemas, he planificado a distintas migraciones a datacenters (ambiente cloud y mixtos). He tenido la oportunidad de participar como miembro del staff de Microsoft en eventos internacionales como ser TechEd NorteAmerica y MS Ignite (NA) al ser Trainer Certificado por Microsoft (MCT).

One thought on “System Center Service Manager Beta 1”
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