Highlighted Customer facing scenarios for Beta1
§ Incident Management – With customizable queues, technicians can use ITIL-based incident forms to record, triage, and diagnose issues for resolution.
§ Self service portal – An intuitive, self service portal enables end users to submit tickets, check status, search for knowledge, and request software through provisioning workflows.
§ Change Management – Service Manager includes a collection of change templates and provides a flexible review process to take change requests from submission through approval.
§ Asset Management – Users can synchronize inventory from SMS 2003 SP3 and also create and dispose of assets.
§ Knowledge-driven support – IT technicians can author, view, publish and rate knowledge articles all integrated with Word 2007 and SharePoint 2007.
§ SML-based CMDB – Bringing together information from SMS 2003 SP3 and Active Directory (limited to users), Service Manager includes a CMDB with relationships between hardware, software, and users.
§ Data warehouse – SQL-based reporting infrastructure with six sample reports for incident, change, and asset data.
§ Scalability – In Beta 1, Service Manager will offer limited scale targets supporting 100 Active Directory users and inventory of 250 computers from SMS.
§ Administration – Wizards for configuring solutions and connectors including Active Directory and SMS 2003 SP3.
§ Distributed installation
§ Queues and notification workflows across all solution packs
En esta versión beta podemos obtener la informacion de lo siguiente:
- Product documentation
- Beta Guide walkthrough of 50 different scenarios
- Quick Start Guide for setup and configuration of Service Manager
- SDK download including sample Solution Packs and preliminary authoring guide
- 2 VPC images and a working demo environment pre-installed
- A getting started video highlighting various product features
Esta beta se encuentra disponible en MSDN Downloads.
Saludos. Roberto Di’Lello.