{"id":111,"date":"2007-06-22T12:43:26","date_gmt":"2007-06-22T15:43:26","guid":{"rendered":"http:\/\/www.radians.com.ar\/blog\/?p=111"},"modified":"2007-06-22T12:43:37","modified_gmt":"2007-06-22T15:43:37","slug":"system-center-service-manager-beta-1","status":"publish","type":"post","link":"https:\/\/www.radians.com.ar\/blog\/?p=111","title":{"rendered":"System Center Service Manager Beta 1"},"content":{"rendered":"<p><strong>Highlighted Customer facing scenarios for Beta1<\/strong> <\/p>\n<p>\u00a7 <strong>Incident Management <\/strong>\u2013 With customizable queues, technicians can use ITIL-based incident forms to record, triage, and diagnose issues for resolution.<br \/>\u00a7 <strong>Self service portal <\/strong>\u2013 An intuitive, self service portal enables end users to submit tickets, check status, search for knowledge, and request software through provisioning workflows.<br \/>\u00a7 <strong>Change Management<\/strong> \u2013 Service Manager includes a collection of change templates and provides a flexible review process to take change requests from submission through approval. <br \/>\u00a7 <strong>Asset Management <\/strong>\u2013 Users can synchronize inventory from SMS 2003 SP3 and also create and dispose of assets.<br \/>\u00a7 <strong>Knowledge-driven support<\/strong> \u2013 IT technicians can author, view, publish and rate knowledge articles all integrated with Word 2007 and SharePoint 2007.<br \/>\u00a7 <strong>SML-based CMDB <\/strong>\u2013 Bringing together information from SMS 2003 SP3 and Active Directory (<em>limited to users<\/em>), Service Manager includes a CMDB with relationships between hardware, software, and users.<br \/>\u00a7 <strong>Data warehouse <\/strong>\u2013 SQL-based reporting infrastructure with six sample reports for incident, change, and asset data.<br \/>\u00a7 <strong>Scalability <\/strong>\u2013 In Beta 1, Service Manager will offer limited scale targets supporting 100 Active Directory users and inventory of 250 computers from SMS.<br \/>\u00a7 <strong>Administration <\/strong>\u2013 Wizards for configuring solutions and connectors including Active Directory and SMS 2003 SP3.<br \/>\u00a7 <strong>Distributed installation<br \/><\/strong>\u00a7 <strong>Queues and notification workflows across all solution packs<\/strong> <\/p>\n<p>En esta versi\u00f3n&nbsp;beta podemos obtener la informacion de lo siguiente: <\/p>\n<ul>\n<li>Product documentation\n<li>Beta Guide walkthrough of 50 different scenarios\n<li>Quick Start Guide for setup and configuration of Service Manager\n<li>SDK download including sample Solution Packs and preliminary authoring guide\n<li>2 VPC images and a working demo environment pre-installed\n<li>A getting started video highlighting various product features<\/li>\n<\/ul>\n<p>Esta beta se encuentra disponible en MSDN Downloads. <\/p>\n<p>Saludos. Roberto Di&#8217;Lello.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlighted Customer facing scenarios for Beta1 \u00a7 Incident Management \u2013 With customizable queues, technicians can&#8230;<\/p>\n","protected":false},"author":1,"featured_media":4291,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5,6],"tags":[],"class_list":["post-111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-videos-noticias","category-tools"],"_links":{"self":[{"href":"https:\/\/www.radians.com.ar\/blog\/index.php?rest_route=\/wp\/v2\/posts\/111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.radians.com.ar\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.radians.com.ar\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.radians.com.ar\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.radians.com.ar\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=111"}],"version-history":[{"count":0,"href":"https:\/\/www.radians.com.ar\/blog\/index.php?rest_route=\/wp\/v2\/posts\/111\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.radians.com.ar\/blog\/index.php?rest_route=\/wp\/v2\/media\/4291"}],"wp:attachment":[{"href":"https:\/\/www.radians.com.ar\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.radians.com.ar\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.radians.com.ar\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}